1. Information We Collect

We may collect and process the following categories of personal data about you:

• Identity Data: Full name, company name, address proof, government ID (where required for verification).
• Contact Data: Email address, phone number, billing address, and shipping/move addresses.
• Transaction Data: Details about payments, service history, booking information, moving quotes, and insurance documents.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Communication Data: Your preferences, support tickets, feedback, and survey responses.

We never collect sensitive personal data without your explicit consent, and all information is gathered lawfully and transparently.

2. How We Use Your Information

Gati Moving uses your personal data for legitimate business purposes, including:

• Providing moving, packing, storage, and vehicle transport services.
• Processing bookings, payments, and issuing invoices & receipts.
• Communicating service updates, delivery tracking, and customer support.
• Improving our offerings, safety protocols, and quality management.
• Complying with legal obligations (tax, regulatory, insurance claims).
• Sending promotional offers only if you have opted in (you may unsubscribe anytime).

3. Cookies and Similar Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain website functionalities.

4. Sharing Your Information

Gati Moving never sells your personal data. We may share information only in the following circumstances:

• Service Partners: With trusted logistics partners, packers, and carriers who assist in performing the move under strict data protection agreements.
• Legal Obligations: When required by law, court order, or government authority (e.g., tax/regulatory requests).
• Business Transfers: In the event of merger, acquisition, or asset sale – your data will be transferred with notice.
• With your consent: For any additional purpose you explicitly agree to.

All third parties are contractually obligated to maintain confidentiality and security of your data.

5. Data Security & Retention

We implement industry-standard security measures including encrypted data transmission (SSL), restricted access, firewalls, and regular security audits. Our team undergoes privacy training to prevent unauthorized access or breaches.

Retention period: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal statutes (e.g., 7 years for tax records), or resolve disputes. After that, your data is securely anonymized or deleted.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure (‘Right to be forgotten’): Request deletion of your data (subject to legal limitations).
• Restrict Processing: Ask us to limit how we use your data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Opt out of marketing communications at any time.

7. Third-Party Links & Services

Our website or communications may contain links to external sites (payment gateways, insurance partners, etc.). We are not responsible for the privacy practices of other organizations. We encourage you to read their privacy policies before sharing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

9. International Data Transfers

Gati Moving primarily operates within India. If we transfer any personal data to other countries for business purposes (e.g., cloud services), we ensure adequate safeguards and compliance with applicable data protection laws.

10. Updates to this Privacy Policy

We may revise this Privacy Policy occasionally to reflect legal, technological, or operational changes. The latest version will always be available on our website with the "Last updated" date. Significant changes will be notified via email or prominent website notice.

11. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and rules thereunder, the Grievance Officer for Gati Moving is:

• Name: Mr. Ankit Sharma (Compliance Head)
• Email: grievance@gatimoving.com
• Address: Gati Moving, Plot No. 45, Sector 14, Gurugram, Haryana – 122001, India

If you have any unresolved privacy concerns, please contact our Grievance Officer. We aim to resolve all complaints within 15 business days.

---